AI that answers questions and gets work done.
One of our eight services:
AI solutions
Service V
The problem
A customer asks a question, and someone has to open four systems, read the history, find the right documents, and prepare a reply. Your team spends hours gathering information before it can act on it.
Our approach
We build assistants that answer from your records and agents that use your tools to carry out a task. Answers show their sources, and actions follow the access and approval rules we agree with you. Where a plain rule does the job, we use the rule.
What you get
An assistant your team can ask in plain English
Agents that gather information and prepare the next step
Documents read, checked, and filed without retyping
A review queue, so nothing sends or pays without a yes
AI only where it earns what it costs to run
Ask in plain English
Your team asks a question the way they would ask a colleague:
“Which invoices are overdue?”
The assistant answers from your accounting software: three invoices, $4,180 in total, two of them more than 30 days late. Under the answer it lists the three invoices it counted, so anyone can check it. Then it offers the next step: send the reminders, open the list, or export it.
AI agents that carry a task through
A customer asks for an update. An agent looks up their account, checks the latest activity, gathers the relevant documents, and prepares a reply for your team to approve. If a detail is missing, it checks another source or asks a person before continuing.
A fixed workflow follows the same steps each time. An agent can choose its next step based on what it finds, using only the tools and records you give it access to. That makes it useful for work where each request needs a different mix of checks.
We define what it can change, what needs approval, and when it should stop and ask for help. Your team can see the records it used, the actions it took, and anything still waiting.
Documents that read themselves
Invoices, contracts, receipts, and forms arrive by email or upload. Each one is read, the figures and dates are pulled out, and it is filed where it belongs:
- A supplier's insurance certificate becomes an expiry date, with a reminder a month before it lapses.
- A contract becomes a renewal date on the calendar, with its notice period attached.
- A form whose name doesn't match its tax ID is not filed. It goes to a person, with the reason.
Anything uncertain is flagged instead of guessed.
Sorting you can rely on
Every incoming email, form, or document gets sorted into categories you define: billing question, new lead, complaint, supplier invoice, junk. The AI has to choose from your list. It cannot invent a sixth category.
Each decision comes with a confidence level. Clear cases are routed on their own. When the AI isn't sure, it says so and a person decides. Before it goes live, we run it against your real past examples and show you where it was right and where it was wrong.
AI inside your own product
- A customer uploads a photo, and the software recognizes what is in it and files it in the right place.
- A long call or meeting becomes a short summary with the next steps, attached to the customer's record.
- A question on your website is answered from your own policies and help pages, and handed to a person when the answer isn't there.
Already paying for AI?
Many businesses already run AI somewhere, usually added one tool at a time on top of the old way of working. We review it the way we review the rest of your tools: which steps actually need AI, which could run on a plain rule for free, and which exist only because the process around them was never fixed.
The better answer is often a simpler workflow with AI in one or two places. It runs faster, costs less each month, and behaves the same way every time.
A person reviews wherever it matters
We decide with you which steps run on their own and which wait for a yes. For a task that needs approval, replies wait before sending and payments wait before processing.
| Runs on its own | Waits for your yes |
|---|---|
| Reading and filing documents | Sending a reply |
| Drafting replies | Making a payment |
| Matching invoices to orders | Adding a new supplier or contractor |
A review queue shows exactly what is waiting and why, so routine items can be reviewed together and unusual ones get your full attention.
Start with one task
We begin with a single job that eats hours, not a company-wide rollout. We test it on your real records and the situations your team encounters, including missing information and steps that need approval. It goes live when it meets the checks we agree with you. Before building, we agree the scope, the price, and what it will cost to run each month.